FAQs

 

  1. What is Graft Armor? Graft Armor is an online store specializing in a range of products designed to provide comfort, support, and protection. Our product offerings include Aloe vera gel, caps, neck pillows, and sleep straps, all aimed at enhancing your hair transplant recovery process.

  2. How can I place an order? Placing an order is simple! Just browse our website and add the desired items to your shopping cart. Once you're ready to complete your purchase, proceed to the checkout page and follow the instructions to provide your shipping and payment details. After confirming your order, you will receive an order confirmation email.

  3. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All transactions are processed securely to protect your sensitive information.

  4. How long will it take to receive my order? The processing time for your order is typically 1-2 business days. After processing, the delivery time will depend on the shipping method selected and your location. Standard shipping within [your country/region] usually takes between 3-7 business days. Expedited shipping options are available for faster delivery.

  5. Can I track my order? Yes! Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package on our website or through the carrier's tracking portal.

  6. Do you offer international shipping? Yes, we offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. Delivery times for international orders may vary due to customs processes and local postal services.

  7. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If you encounter any issues with your order, please contact our customer support team as soon as you have received  your package. We will assist you with returns, exchanges, or refunds based on our return policy guidelines. Please refer to our Returns & Refunds page on our website for more information.

  8. How can I contact your customer support team? Our customer support team is available to assist you. You can reach us through the "Contact Us" page on our website or by sending an email to [support@email.com]. We strive to respond to all inquiries promptly and provide the assistance you need.

If you have any further questions that are not covered here, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have a pleasant shopping experience with Graft Armor!